Effective March 23, 2021 at 3:30 PM EST, all orders placed with UGQ OUTDOOR LLC and shipped via our carrier partners (USPS, UPS and FedEx) are sent via FOB Jackson, MI USA terms. FOB Jackson MI USA means that UGQ OUTDOOR LLC is not responsible for ANY lost,

In order to protect your shipment from these events, we offer low-cost shipping protection for every order. By adding shipping protection to your order, you can be confident in knowing that should something happen during transit, your order will be 100% covered (including shipping costs). The only things NOT covered by shipping protection are shown explicitly below:

If applicable Import Duties, Brokerage Fees, VAT, PST, HST, GST paid are NOT covered.

Customs delays, package seizure, or failure to pay customs duties that are due are NOT covered..

Incorrect or undeliverable address are NOT covered.

Shipments being returned for exchange or refund are NOT covered.

Shipments that have been marked delivered by the carrier are NOT covered.


To make a claim for a domestic US address please contact us if your package has not had an active tracking update in 10 calendar days.

To make a claim for a international address please contact us if your package has not had an active tracking update for 21 calendar days.

Claims are handled quickly (typically within 1-3 business days) by reaching out to us at sales@ugqoutdoor.com

Please be advised that by DESELECTING or DECLINING shipping protection, YOU assume ALL shipment risk and agree to not hold UGQ OUTDOOR LLC liable for ANY lost, stolen, or damaged packages.

If you do not want to risk loss, adding shipping protection to all orders is strongly advised.